From now on it can no longer be guaranteed that orders from the USA for Christmas will arrive on time (except DHL Premium Shipping) Please consider this when ordering Christmas goods. 
Thank you.

Shipping Information

UPDATE: Orders from the USA are possible again. This only applies to parcels weighing more than 2.000 g and with an additional charge of US$ 21 - US$ 39 for Special Express Shipping with DHL International

 

Shipping:

Every order will be shipped 3-5 days after receipt of payment!

We ship from Germany! Please consider the delivery times if you order.

We deliver worldwide (except Germany) with our shipping carrier Deutsche Post / DHL and FedEx (new!!).
The shipping fees are after the total weight of your order including the costs for packaging and handling, and the destination country. During checkout you'll see the actual total weight of your order include packaging.

Tip: Try to reach the weight limits to save shipping costs.

Please note:
Chocolate, Cookies/Biscuits with Chocolate, Gummi Candy, Marshmallows und Licorice are very heat sensitive products. Please note this at your order. Please DO not order this products in warm season. Due to our return policy, we can't compensate melted products!

Due to temperature differences in the summer months, the chocolate can acquire a grey film. This happens due to the cocoa butter in the chocolate. The grey film does not affect the quality of the chocolate and not a refundable reason!

Best by date:
The best by date on our products is always shown in European format.
For example: A product with the best by date 01.07.2018 means that the product is at least durable until 01.July 2018

Customs:
Please also note the custom regulations of your country/state. If the product you ordered is prohibited in your country/state we didn't take the responsibility.
Due to our return policy, we can't compensate confiscated products. Please DO NOT order if you not sure.

Typically, all of our products are allowed.


Handling Time:
Some orders take up a long time to deliver. Please be patient and allowing up to 14 days for airmail letters. Small parcels and parcels take up to 8 weeks! The burst loss rate is very low (<0,5%) Every parcel from 2.000g and more get a tracking number and is insured. You'll receive this number from us when the order is shipped.

The shipping risk is on buyers side. If you choose an uninsured shipping method without any tracking informations (typically all orders up to 2.000g) we can't compensite oder refund your money if the parcel get lost. If a parcel get lost, please inform us via email and we'll find a solution to your satisfaction. (Please wait a minimum of 8 weeks before claim a loss to us)

DHL/Deutsche Post

Shipping Costs & Zones:
DHL and Deutsche Post use three different shipping zones:

1. EU-Zone:

Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Northern Ireland, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South)

Shipping Weight: 1g - 500g
Shipping fees: US$ 5.90
Shipping Method: Airmail letter
Delivery time: 5-7 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 501g - 1.000g
Shipping fees: US$ 9.90
Shipping Method: Airmail letter
Delivery time: 5-7 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 1g - 2.000g
Shipping fees: US$ 10.90
Shipping Method: Airmail - Small Parcel
Delivery time: 5-7 business
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 2.001g - 5.000g
Shipping fees: US$ 19.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 1 week
Tracking Information: insured parcel with tracking information

Shipping Weight: 5.001g - 10.000g
Shipping fees: US$ 25.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 1 week
Tracking Information: insured parcel with tracking information

Shipping Weight: 10.001g - 20.000g
Shipping fees: US$ 39.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 1 week
Tracking Information: insured parcel with tracking information


2. World Zone 1:
United States, Albania, Andorra, Egypt, Algeria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Gibraltar, Georgia, Iceland, Israel, Jordan, Canada, Kazakhstan, Kosovo, Kuwait, Lebanon, Libya, Liechtenstein, Morocco, Macedonia, Moldavia, Montenegro, Norway, Russian Federation, San Marino, Switzerland, Serbia, Syria, Tunisia, Turkey, Ukraine, Cyprus (North)

Shipping Weight: 1g - 500g
Shipping fees: US$ 5.90
Shipping Method: Airmail Letter
Delivery time: 10-14 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 501g - 1.000g
Shipping fees: US$ 9.90
Shipping Method: Airmail Letter
Delivery time: 10-14 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 1.001g - 2.000g
Shipping fees: US$ 19.90
Shipping Method: Airmail Letter
Delivery time: 10-14 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 2.001g - 5.000g
Shipping fees: US$ 43.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 3 weeks
Tracking Information: insured parcel with tracking information

Shipping Weight: 5.001g - 10.000g
Shipping fees: US$ 60.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 3 weeks
Tracking Information: insured parcel with tracking information

Shipping Weight: 10.001g - 20.000g
Shipping fees: US$ 82.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 3 weeks
Tracking Information: insured parcel with tracking information


World Zone 2:
All countrys not listed in the other world zones


Shipping Weight: 1g - 500g
Shipping fees: US$ 5.90
Shipping Method: Airmail Letter
Delivery time: 14-21 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 501g - 1.000g
Shipping fees: US$ 9.90
Shipping Method: Airmail Letter
Delivery time: 14-21 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 1.001g - 2.000g
Shipping fees: US$ 19.90
Shipping Method: Airmail Letter
Delivery time: 14-21 Business days
Tracking Information: uninsured letter without any tracking information

Shipping Weight: 2.001g - 5.000g 
Shipping fees: US$ 52.90
Shipping Method: Ground / Surface Mail - Parcel
D
elivery time: up to 4 weeks
Tracking Information: insured parcel with tracking information

Shipping Weight: 5.001 - 10.000g
Shipping fees: US$ 69.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 4 weeks
Tracking Information: insured parcel with tracking information

Shipping Weight: 10.001g - 20.000g
Shipping fees: US$ 109.90
Shipping Method: Ground / Surface Mail - Parcel
Delivery time: up to 4 weeks
Tracking Information: insured parcel with tracking information

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